Thursday, March 26, 2020

Refer Friends to MMG and earn $$$

Dear Ravi Mangar,

There are thousands of dollars to be made by referring friends and family to MMG.

You can help your friends and family stay safe away from crowds, and earn each time you refer them to MMG.

Just follow these simple steps:

  1. Forward this email to them.
  2. Have them register for MMG here (They must enter your telephone number in the "REFERRAL NUMBER" field of the registration form)
  3. They must load $500 or more to their MMG wallet (at any GTT store or MMG agent)

Once they follow these steps, we will add $200 to your MMG wallet. No questions asked.
Sincerely,

Bobita Ram
General Manager
MMG

Sunday, March 22, 2020

Reminder: Coronavirus update – GTT is here to support you

Dear Valued Customer,

Our country, Guyana and the rest of the world are going through some of the most trying times in recent history. We want to keep you updated on how GTT is going to help you and your family through these difficult moments.

Our key priority is to ensure that our employees and customers are safe, and we will use social distancing to minimize human contact and thus slow the spread of the virus. 

We have made some changes to our operations which will take effect Wednesday March 18, until further notice.
Extension of grace period for bill payment
We want to keep everyone connected. Given the circumstances, we extended the grace period to the 17th. The fastest way to receive your bill is through MyGTT, where bills are available by the 5th day of the new month. We encourage you to take advantage of this service to receive your bills on time.


Modified store operations
In order to reduce the chance of community spread, stores will be open for a shorter time, will have fewer staff, and a limited amount of customers will be allowed in each location at a time. For more information about what this looks like for each store click here.


More Payment Options
We normally serve tens of thousands of customers in our stores each month. We want to avoid having many people in the same place at the same time.

As an alternative, we have over 230 MMG agents nationwide, which customers like you take advantage of each month to pay their bills. Many of these agents are right close to where you live and work.

We also have over 45,000 MMG customers who can make payments on your behalf. Some of them might be your close friends or family.

We encourage you to take advantage of this safe and convenient option to pay your bills. For FREE MMG registration, click here.


Live Chat
Wait times in the call center are likely to be longer than usual, so we encourage you to use LiveChat which you can access from a computer, tablet, or mobile device.

For nearly 30 years we supported each other. We have seen many challenges together. This will be no different. We will come out of this together. 


Be safe and take care of yourself and family.

Sincerely,

Orson Ferguson
VP Customer Experience

Wednesday, March 18, 2020

Coronavirus update – GTT is here to support you

Dear Valued Customer,

Our country, Guyana and the rest of the world are going through some of the most trying times in recent history. We want to keep you updated on how GTT is going to help you and your family through these difficult moments.

Our key priority is to ensure that our employees and customers are safe, and we will use social distancing to minimize human contact and thus slow the spread of the virus. 

We have made some changes to our operations which will take effect Wednesday March 18, until further notice.
Extension of grace period for bill payment
We want to keep everyone connected. Given the circumstances, we extended the grace period to the 17th. The fastest way to receive your bill is through MyGTT, where bills are available by the 5th day of the new month. We encourage you to take advantage of this service to receive your bills on time.


Modified store operations
In order to reduce the chance of community spread, stores will be open for a shorter time, will have fewer staff, and a limited amount of customers will be allowed in each location at a time. For more information about what this looks like for each store click here.


More Payment Options
We normally serve tens of thousands of customers in our stores each month. We want to avoid having many people in the same place at the same time.

As an alternative, we have over 230 MMG agents nationwide, which customers like you take advantage of each month to pay their bills. Many of these agents are right close to where you live and work.

We also have over 45,000 MMG customers who can make payments on your behalf. Some of them might be your close friends or family.

We encourage you to take advantage of this safe and convenient option to pay your bills. For FREE MMG registration, click here.


Live Chat
Wait times in the call center are likely to be longer than usual, so we encourage you to use LiveChat which you can access from a computer, tablet, or mobile device.

For nearly 30 years we supported each other. We have seen many challenges together. This will be no different. We will come out of this together. 


Be safe and take care of yourself and family.

Sincerely,

Orson Ferguson
VP Customer Experience

Sunday, March 8, 2020

Reminder: Valued Customer The easiest way to report issues with your Blaze service is.......

Dear Valued Customer,

We hope that you would never need this service, but in the event that you do, the easiest way to report a technical or billing issue is just a click away.

No need to call or go to one of our stores. To report an issue with your Blaze service, just click here to submit a form.

Once you do, you will receive an email acknowledgment from us with a ticket number which you will use for tracking purposes.

From there, just leave it up to us. We will have your issue resolved within the promised time frame.
For us to resolve your issue as quickly as possible, please remember to provide the following information:

  • Reliable mobile contact number
  • Email address

As a reminder if we do not resolve your issue within the promised time-frame, you would be eligible for as much as $2,000 credit on your Blaze bill as per our Customer Promise.


Sincerely,

Orson Ferguson
VP Customer Experience